Welcome, creatures of the night, to our policy on returns and exchanges. Here in the shadowy corridors of Creepsville Horror Shop, we understand that even the most carefully selected dark treasures might occasionally need to find a different home. This guide will lead you through our process for returns and exchanges, ensuring your experience remains as seamless as a phantom’s passage.
OUR RETURN & EXCHANGE COVENANT
We accept returns and exchanges for items in their original condition—unworn, unwashed, with all tags attached, and in their original packaging—within 15 days of your receipt of the item.
Note from the Crypt: Due to the unique nature of our products, we cannot accept returns or exchanges on the following items:
- Toys (for hygiene and safety reasons)
- Items that show signs of wear or damage
- Items without their original tags or packaging
- Items purchased during special events or clearance sales (unless defective)
THE SHADOWY RETURN PROCESS
Step 1: Summon Our Guardians
Contact our guardians of the gate at [email protected] within the 15-day return period. Include your order number and details about the item you wish to return or exchange.
Step 2: Complete the Ritual
Fill out our Returns & Exchanges Form (template provided below) and include it with your return package.
Step 3: Prepare Your Package
Securely pack the item(s) in their original packaging, including all tags and accessories. Include the completed Returns & Exchanges Form.
Step 4: Dispatch to the Crypt
Ship your return to our haunted headquarters:
Creepsville Horror Shop
19 Main Street
BILLIATT, AU 5311
We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
REFUNDS: RETURN OF THE TRIBUTE
Once we receive and inspect your return (typically within 5-7 business days of arrival):
- Refunds will be processed to your original payment method
- Processing time: 7-10 business days after approval
- The original shipping cost is non-refundable
- For exchanges, we’ll ship your new item once the return is processed
If you paid via PayPal, your refund will be returned to your PayPal account. For credit card payments (Visa, MasterCard, JCB), the refund will appear on your statement based on your bank’s processing times.
DEFECTIVE OR INCORRECT ITEMS
If you receive a defective item or the wrong product, contact us immediately at [email protected]. We’ll arrange a prepaid return label and expedite your replacement or refund—our treat, as apology for the supernatural mishap.
RETURNS & EXCHANGES FORM TEMPLATE
— CREEPSVILLE HORROR SHOP RETURNS & EXCHANGES FORM —
Order Number: _________________________
Date of Order: _________________________
Name: _________________________________
Email: _________________________________
Phone: _________________________________
Item(s) to Return/Exchange:
Product Name: _________________________
Size/Color: ____________________________
Quantity: ______________________________
Reason for Return/Exchange:
[ ] Size Exchange [ ] Color Exchange [ ] Style Exchange [ ] Defective Item [ ] Wrong Item Received [ ] Other: ___________________________If Exchanging, Preferred Replacement:
Product Name: _________________________
Size/Color: ____________________________
Additional Comments:
_______________________________________
_______________________________________
Signature: ______________________________
Date: ___________________________________
QUESTIONS FROM THE DARKNESS?
If you have questions about our returns policy or need assistance with a return, our guardians of the gate await your summons:
Email: [email protected]
Address: Creepsville Horror Shop, 19 Main Street, BILLIATT, AU 5311
Thank you for wandering through our haunted marketplace. We appreciate your patronage and hope your dark treasures bring you the macabre joy you seek.